Cancellation Policy
We appreciate our clients have busy lives, however due to the nature of our business, when you book an appointment with us, we dedicate the skills of our highly trained professionals to take care of you and your skin to this appointment time.
Late cancellations and clients failing to turn up to their booking affect our schedules significantly, consequently, we do have a cancellation policy.
Cancellations:
If you cancel your appointment 24hrs before you are due to come in, we will require a $50 cancellation fee.
If you rebook your appointment, we will add the $50 to your account and it will be classed as a deposit to your next appointment.
However, if you cancel on the day of your booking there will be a non-refundable fee of 50% of your appointment cost that will need to be paid prior to booking any future appointments.
Crisis:
We understand that sometimes no matter how much you might be looking forward to your appointment, things change. Sickness, and Family obligations can all get in the way.
If a crisis occurs, we will completely understand that you need to reschedule and we will do everything we can to accommodate.
No Show policy:
There are many reasons for not making your appointment.
We do kindly ask that you get in touch as soon as possible, either way, it gives our team a chance to fill your space with another client.
All clients receive a txt message to confirm their appointment 3 days prior.
If we do not hear from you, we will also call or email you
If you no-show to your appointment there will be a fee of 100% of your appointment cost and we would require you to cover this cost before making your next booking.
